Terms & Conditions

Cancellations and Non Attendance

Unfortunately, we do experience a significant problem with non attendance and late cancellations. 


As demand for SSCB courses is high and some applications may be unsuccessful, early cancellation is important in order that the place can be offered to another participant.

You are able to cancel your own place 14 days before the course by logging into SSCB events page here – http://www.surreyscb.org.uk/sscb-mutli-agency-training-programme/course-bookings-evaluations-certificates/

If you wish to cancel your place less than two weeks before the date of the course you must email us at sscb.training@surreycc.gov.uk. You will not be able to cancel your own place with less than two weeks to go.

If we are given less than two weeks notice of cancellation, the full charge of the training will be made. This applies to both partners and non partners.

Please note, the SSCB will not issue a refund if you cancel your place with less than two weeks’ notice.


Non Attendance

If you do not attend a course that you have booked on to, we will email you and your manager/finance team (you would have given us these details when you created an account to book onto our events).

 If you paid for the course, this will not be refunded.

If you did not pay for the course, as you work for a partner agency, you will be charged the full amount for the course minus the non refundable booking fee. For example, a full day course is charged at £90 and the non refundable booking fee is £12. Therefore you will be charged £78.

Unforeseen events/exceptional circumstances

We understand that unforeseen events/exceptional circumstances can lead to cancellation or non-attendance, in which case, the SSCB may consider a refund request or to waiver the non attendance fee. You must request a refund at your earliest opportunity by emailing sscb.training@surreycc.gov.uk. The SSCB Training and Commissioning Officer will use their discretion in deciding whether a refund will be issued.

If you have paid a fee, and the SSCB Training and Commissioning Officer agrees to a refund, you will be refunded what you paid minus the £12 non-refundable booking fee. For example, if you paid £90, you will be refunded £78.

SSCB Training Cancellation

Due to unforeseen circumstances such as trainer illness or adverse weather conditions, on rare occasions, the SSCB may be required to cancel training with limited notice. If this occurs we will refund delegates’ training charge but not reimburse other costs incurred by organisations such as those incurred in releasing staff to attend courses or travel expenses.


Privacy Policy

At Surrey SCB we make use of cookies to help manage our website, make our website easier to use and support the provision of relevant information and functionality. This is done to improve your visitor experience, as well as provide us with information about how our website is used so that we can make sure it is as relevant and as error free as we can make the site.

By using our website you agree to the use of cookies as described in this Cookie Policy.

Cookies set across our website, can be in the form of session cookies (lasting only as long as your visit to our website) or persistent cookies, and may use different technologies, such as JavaScript or Flash.

You can choose to manage the cookies we use on our website through your internet browser settings at any time. Certain cookies may be set as soon as you visit our website, but you can remove them using your internet browser settings.

If you have any further questions, require further clarification around our use of cookies or wish to discuss how we are embracing online privacy, please call us on 01372 833330.

The Cookies We Use

Name of cookie Type of cookie Reason for cookie Description
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_UTMA 1st /Persistent Analytics Keeps track of the number of times a visitor has been to the site, when their first visit and last visits were
_UTMC 1st /Persistent Analytics Works with UTMB_ to determine how long the visitor spends on the site
_UTMB 1st /Persistent Analytics Works with UTMC_ to determine how long the visitor spends on the site

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What happens if you disable cookies from our site?

Preventing cookies is likely to impact the functionality or performance of our website and could stop you from using certain services provided through it.

If you choose to disable cookies, we cannot guarantee how the operation of our website will perform during your visit. It will also affect our ability to improve our website, making changes to user preferences.

What are Cookies?

Cookies are small text files that are sent to and stored on your computer, smartphone or other device used to access the internet, whenever you visit a website. Cookies are useful because they allow a website to recognise the device you are using. We use cookies for a variety of reasons, such as to determine preferences, let users navigate between pages efficiently, verify the user and other functions.

More information about cookies can be found on allaboutcookies.org