Terms & Conditions
Cancellations and Non Attendance
Unfortunately, we do experience a significant problem with non attendance and late cancellations.
Cancellations
As demand for SSAB courses is high and some applications may be unsuccessful, early cancellation is important in order that the place can be offered to another participant.
You are able to cancel your own place 14 days before the course by logging into SSAB events page - Events List (event-booking.org.uk)
If you wish to cancel your place less than two weeks before the date of the course you must email us at surreysafeguarding.adultsboard@surreycc.gov.uk. You will not be able to cancel your own place with less than two weeks to go.
If we are given less than two weeks notice of cancellation, the full charge of the training will be made. This applies to both partners and non partners.
Non Attendance
If you do not attend a course that you have booked on to, or fail to complete the whole day/ session you will not be deemed as completing the course and will not receive your certificate of completion and a charge will be made to your agency.
An email to your line manager/finance team (you would have given us these details when you created an account to book onto our events) will be sent to advise of the failure to attend/ complete the course.
The SSAB have made these course free, and non-attendance at a training course will result in you being charged the full amount for the course.
The cost of each course varies depending of the cost and the number of attendees. (please contact the SSAB for exact costs)
Virtual Training Requirements
Please note that our training providers requires each candidate to use ONE device per person and not to share devices (i.e. two per laptop or iPad).
Your device MUST have audio and an internal camera, then everyone can see and hear everyone else. You must be able to access the Polls.
If you do not have a camera and audio function on your device, then unfortunately you will not be able to participate in the training session.
If you have any issues with the above, please contact the SSAB on surreysafeguarding.adultboard@surreycc.gov.uk and we can discuss your situation.
Unforeseen events/exceptional circumstances
We understand that unforeseen events/exceptional circumstances can lead to cancellation or non-attendance however, as all our courses are of a Safeguarding nature, we would expect your organisation to have deputy to cover your absence.
The SSAB will make a decision if the cost of the course will be recovered.
SSAB Training Cancellation
Due to unforeseen circumstances such as trainer illness (or adverse weather conditions for face to face training) on rare occasions, the SSAB may be required to cancel training with limited notice. If this occurs we will not reimburse any costs incurred by organisations such as those incurred in releasing staff to attend courses or travel expenses.
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